Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at electrify@eveast.co.nz.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at electrify@eveast.co.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at electrify@eveast.co.nz.
EV East Product Warranty Policy
Overview
EV East stands behind the quality of its electric vehicles, mobility products, and accessories. This warranty is designed to provide customers with confidence and peace of mind when transitioning to electric mobility.
This policy applies to all EV East products unless otherwise specified in writing.
Effective Date: This warranty applies to all eligible purchases made on or after 23/03/2026.
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Warranty Coverage by Component
Structural, Frame & Mechanical Components – 3 Years
EV East will repair or replace, at its discretion, any structural, frame, or mechanical component found to be defective in materials or workmanship within three (3) years from the date of original purchase.
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Electronic Components – 2 Years
EV East will repair or replace, at its discretion, any electronic components (including controllers, motors, wiring systems, and display units) found to be defective in materials or workmanship within two (2) years from the date of original purchase.
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Lithium Batteries – 3 Years
Lithium battery systems supplied by EV East are covered for three (3) years from the date of original purchase against defects in materials or workmanship.
Battery performance degradation over time is normal and is not covered under this warranty.
Definition of Failure: For the purpose of this warranty, a lithium battery is considered to have failed only if it: - Cannot be charged using the supplied or approved charger, or - Will not deliver power sufficient to operate the vehicle under normal use conditions, or - Has a confirmed internal fault as diagnosed by an authorized EV East representative
This warranty covers only complete battery failure as defined above and does not cover gradual loss of capacity or performance.
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AGM & Gel Batteries – 1 Year
AGM and Gel battery systems are covered for one (1) year from the date of original purchase against defects in materials or workmanship.
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Warranty Conditions
• This warranty applies only to the original purchaser and is non-transferable unless agreed in writing.
• All warranty claims must be assessed by an authorized EV East representative.
• Proof of purchase is required for all warranty claims.
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Warranty Exclusions
The following are not covered under this warranty:
• Tyres and inner tubes (considered wear items)
• Brake pads, belts, and other consumable components
• Upholstery, seating, plastics, and body panels (covered for manufacturing faults only, not wear and tear)
• Cosmetic damage that does not affect function
This warranty does not cover damage or faults resulting from:
• Misuse, abuse, or neglect
• Accidents or collisions
• Improper operation or failure to follow user guidelines
• Lack of maintenance or improper storage
• Unauthorized repairs, modifications, or alterations
• Commercial or rental use unless explicitly approved. Vehicles purchased for commercial or trade use may be subject to separate commercial warranty agreements.
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Service & Repairs
All warranty repairs must be carried out by EV East or an authorized service partner. Unauthorized repair work may void this warranty.
EV East reserves the right to repair or replace components using new or refurbished parts of equal quality.
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Limitations
• This warranty covers parts and labour for approved repairs only.
• EV East is not liable for any indirect, incidental, or consequential damages, including loss of use.
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Commitment to Customers
EV East is committed to supporting customers in their transition away from petrol-powered transport by providing reliable products and industry-leading warranty support.
For any warranty enquiries, please contact EV East directly electrify@eveast.co.nz
